Facebook messenger chat install#
Facebook messenger chat android#

Unlike GoogleвЂ™s implementation, one can use chat heads from Facebook Messenger on older Android versions such as Android 9 and 10 as well. Keep this data in mind as you steer your Messenger conversations to be personalized and friendly to the maximum.Long before Google introduced notification bubbles in Android 11, Facebook used to offer a similar function called chat heads with Messenger. It usually contains a lot of useful information on who your customers are - you can look not only at ages, genders, and locations, but also these peopleвЂ™s interests, events, and communication style.

РЎhatting with someone on Facebook Messenger means you can have a look at their Facebook page. Then set up automated responses to those questions. Think of the most popular questions that your clients asked you over time. Opening hours of your customer service.Plus, including a timeframe will take the pressure off your customer service team by avoiding follow-up inquiries. Informing your customers of when they can expect a response sets expectations upfront. This way, your clients know youвЂ™re taking their communication seriously and paying it the respect they deserve. You can use this opportunity to outline things like: There you can add a Greeting that people will see the first time they open a conversation with you on Messenger, Instant Reply, Away Message or answers to Frequently asked questions.

To set Instant responses, open your Facebook business page settings в†’ Messaging tab and jump to the Response Assistant section. Instant replies are simple, age-old technology can be used to let a customer know you have received their request and what they should expect to happen next. Sometimes, all a customer needs to know is that their message has been received and that help is on the way.

This means you can look back and understand their problems, identify details of the products theyвЂ™re subscribing to and use this information to be more helpful in your response. The best part is that all conversations or interactions youвЂ™ve had during your companyвЂ™s relationship with your customers are saved in Messenger's Inbox. The inbox brings all messages into one stream thatвЂ™s easy to filter and sort. Simply because a fast response makes your customers feel important.ДЄ helpful timesaver is FacebookвЂ™s unified Inbox for business pages that includes reviews, comments, and messages sent via Facebook, Instagram, and Messenger, on both mobile and desktop. Try to reduce response times or even better вЂ“ provide real-time support. Responding to your customers with helpful information is the key to customer service success. You can change the way how your brand interacts with incoming customer messages through the Messenger. To remove Facebook Messenger from your store: When you remove the Messenger, the icon that customers see on your storefront page and product pages will also be removed. You can change these settings again at any time.

In the Messenger settings section find Change button style, then click Choose Color.

Customizing Messenger buttonsДЄfter you've enabled the Message Us button, you can change its style: The app allows you to see all of your notifications from Facebook and Instagram (if connected) in one place.

Facebook messenger chat install#

Install Facebook Pages Manager app (avaliable for iOS and Android) to manage messages from your mobile. All conversations are saved in Messenger's Inbox. You can respond to your customers' questions directly from conversations in Messenger and in a single message thread. The button appears on every page of your online store. ThatвЂ™s it! The Facebook Messenger is added to your Ecwid store.

Specify your store's URLВ and click Save.

Click Save to confirm that the chosen Facebook page should be connected.

Give the requested permissions to Facebook and click Done.

Your messages will be sent from this Facebook page.

Choose a business page that you prefer to use for communicating with customers.

From your Ecwid admin, go to Other Channels в†’ Facebook Messenger.

To enable Facebook Messenger in your store: If your Facebook page is unpublished, then customers wonвЂ™t be able to begin conversations with your online store using the Message Us button. Before you start, make sure you have a Facebook account with an admin or editor role on a published Facebook page.